MCG Super Store - Frequently Asked Questions

How do I contact the MCG Superstore Online? Customer service assistance is available Monday to Friday, 9.00am to 5.00pm Australian Eastern Daylight Standard Time (GMT +10:00). Please contact us via: Email: mcgss@tpf.com.au

What currency are products displayed in?

All prices are in Australian dollars and include Goods and Sevices Tax at 10%. Only Australian orders are subject to the GST and all international orders will be processed exclusive of GST. All totals will be billed as Australian Dollars. International customers will be charged the equivalent of this rate in their respective currencies at the time the bank processes the transaction.

What forms of payment does the MCG Super Store accept?

We accept MasterCard, Visa, Bankcard, Diners Club and American Express. We do not accept Cheques, Money orders or any other forms of payment.

What do I do if a garment does not fit correctly?

Please return the garment with a copy of your receipt to the following address advising us whether you wish it to be exchanged for another garment or refunded.
The Promotions Factory MCG Superstore Online 75 High Street Prahran, VIC 3181 AUSTRALIA
Please return garments by Recorded Delivery, Registered Post or your local equivalent, as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.

What should I do if my order is incomplete on arrival?

Please email us at mcgss@tpf.com.au for help and assistance.

How do I know that my order has been received?

You will receive immediate confirmation that your order has been received.

Is purchasing online safe?

The MCG Superstore Online offers you a safe and secure shopping experience. You will notice a padlock icon on the base of your browser when you enter our website. This indicates that all information entered in the session is secure.
Once you have entered your credit card details your payment will be processed online. When you click the 'Submit Order' button, we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.